Legal
Terms of service.
Updated October 30, 2026. Plain terms for Kitch accounts, paid plans and restaurant operations.
Sections
What Kitch is
Kitch is restaurant operating software that can provide restaurant pages, menus, QR-ready links, direct ordering, owner updates, and other plan-dependent operating capabilities. By using Kitch, you agree to these terms. If you use Kitch for a business, you confirm you have authority to accept on its behalf.
Account and onboarding
You may create or sign into a Kitch account using supported authentication methods, including Google where available. New restaurant accounts continue through onboarding, plan selection, and payment before the restaurant is activated. You must provide accurate restaurant and account information.
Your account
You are responsible for keeping credentials and setup links secure. If you believe access has been compromised, contact us immediately. Kitch may require additional verification before granting or changing restaurant authority.
Acceptable use
Use Kitch for legitimate restaurant pages, operations and updates. Do not misuse the service, attempt to reverse-engineer it, or use it for unlawful content or activity.
Subscription, trial and price
Kitch service is offered on the paid plan tiers published at getkitch.app/pricing, at the prices and billing cadence shown when you subscribe unless otherwise agreed in writing. Starter is the first standard paid plan. On the current account-first Starter route, both monthly and annual billing begin with a 7-day card-backed trial. Your first subscription charge follows the trial unless you cancel before it ends. The exact amount, currency, charge date and billing period are shown before you confirm at checkout. Paid subscriptions renew on the selected billing cadence unless cancelled. Prices may change with reasonable notice for a future billing period.
Plan fit and optional automatic tier adjustments
Kitch may assess the prompts you submit, the features you request and the restaurant requirements you confirm, including the number of locations you operate, to determine which subscription tier supports your needs. If a request exceeds your current plan, Kitch may recommend a higher tier and may require an upgrade before enabling the feature. When you expressly request a higher-tier workflow through a prompt or enabled feature, including consolidating multiple restaurant systems, that usage is the trigger for determining the required plan. If you previously gave separate, express billing authorisation that identifies the eligible tiers, maximum price and billing cadence, your request can instruct Kitch to apply the authorised upgrade at the disclosed rate. Without that prior billing authorisation, Kitch will show the required tier and request your approval before changing the subscription or charging more. Before you give that authorisation, Kitch will disclose the applicable pricing, taxes and any prorated amounts; we will notify you when an authorised tier change takes effect. An inferred need or ordinary use of an included Starter feature does not authorise a higher subscription charge. Without your specific upgrade approval or a valid advance opt-in covering the change, your existing plan and price remain in place, and higher-tier features may be unavailable. Custom-priced or multi-location arrangements require separate agreement.
Orders and processing
Kitch's current paid plans carry a 0% Kitch take-rate on direct orders. Card payments may still be subject to payment-processing fees charged by Stripe or another payment provider. Those processing fees are separate from Kitch's subscription price and Kitch take-rate.
No refunds; service credits
For new purchases made after this policy takes effect, Kitch subscription charges, prepaid billing periods, one-time purchases and founding memberships are final and non-refundable, except where a refund is required by law or an earlier written promise applies. At our discretion, Kitch may issue service credits toward future eligible Kitch invoices instead of providing a voluntary cash refund. Credits have no cash value, cannot be transferred or withdrawn, and do not cover a restaurant’s guest-order refunds or payment-provider charges. Customers who purchased under an earlier written 30-day money-back guarantee retain that specific entitlement for its remaining eligibility period. Cancelling during an eligible trial avoids its first subscription charge; cancelling after a charge does not automatically create a refund or credit. Contact hi@getkitch.app to request a credit review.
Cancellation and what stays yours
You can manage or cancel a paid subscription through Kitch’s secure Stripe billing portal when a billing account is available. If your subscription includes a 7-day trial, cancelling before it ends avoids the first charge, whether the billing cycle is monthly or annual. After a paid billing period has begun, Stripe shows the effective cancellation date before you confirm; access remains subject to the paid term and the cancellation terms shown there. Fees for an active paid period are not refunded or prorated except where law requires, or where an earlier written guarantee remains applicable; Kitch may offer discretionary service credits. Your content — menu items, hours, contact details, and photos you uploaded — is yours; we’ll export it on request. The Kitch templates, code, design system, and rendered HTML are not transferable: cancellation does not include a copy of the site itself.
Ownership
You own your restaurant’s content, including menu, hours, descriptions, contact information, and uploaded media. Kitch owns the platform, its templates, code, branding, and design system. You have a license to use the rendered live page while subscribed; you may not republish or copy Kitch templates or rendered pages outside Kitch.
Custom domains
If you connect a domain you own, you remain its registrant and pay your registrar directly. Kitch hosts and routes traffic on the domain while you’re a customer. On cancellation, we remove our routing; you keep the domain.
Your content
You own your restaurant content. Kitch stores and publishes it to operate the service. We do not sell your restaurant data.
Social media integrations
Kitch offers optional connections to supported social platforms. By connecting an account you authorise Kitch to publish content on your behalf using the permissions required for the feature. You remain responsible for content published through Kitch and for complying with each platform's terms. You can disconnect connected accounts from your dashboard settings.
Changes
We may update the service and these terms over time. If a change materially affects active customers, we will make a reasonable effort to provide notice.
Questions · hi@getkitch.app