Legal
Terms of service.
Effective September 7, 2026. Plain terms for Kitch accounts, paid plans and restaurant operations.
Sections
What Kitch is
Kitch is restaurant operating software that can provide restaurant pages, menus, QR-ready links, direct ordering, owner updates, and other plan-dependent operating capabilities. By using Kitch, you agree to these terms. If you use Kitch for a business, you confirm you have authority to accept on its behalf.
Account and onboarding
You may create or sign into a Kitch account using supported authentication methods, including Google where available. New restaurant accounts continue through onboarding, plan selection, and payment before the restaurant is activated. You must provide accurate restaurant and account information.
Your account
You are responsible for keeping credentials and setup links secure. If you believe access has been compromised, contact us immediately. Kitch may require additional verification before granting or changing restaurant authority.
Acceptable use
Use Kitch for legitimate restaurant pages, operations and updates. Do not misuse the service, attempt to reverse-engineer it, or use it for unlawful content or activity.
Subscription and price
Kitch service is offered on the paid plan tiers published at getkitch.app/pricing, at the prices shown there when you subscribe unless otherwise agreed in writing. Starter is the first standard paid plan. Billing for paid plans is monthly and recurs until cancelled. Prices may change with reasonable notice for new billing periods.
Orders and processing
Kitch's current paid plans carry a 0% Kitch take-rate on direct orders. Card payments may still be subject to payment-processing fees charged by Stripe or another payment provider. Those processing fees are separate from Kitch's subscription price and Kitch take-rate.
30-day money-back
If Kitch isn’t working for you within the first 30 days of your initial paid subscription, write to hi@getkitch.app and we’ll refund the first month in full. The guarantee is for the first paid month only and applies once per restaurant. On refund, the page is suspended, the slug and any connected custom domain are released, and the rendered site is taken down.
Cancellation and what stays yours
You can cancel your monthly subscription at any time. After cancellation, your page goes dark at the end of the current billing period; we do not pro-rate partial months outside of the 30-day guarantee window. Your content — menu items, hours, contact details, and photos you uploaded — is yours; we’ll export it on request. The Kitch templates, code, design system, and rendered HTML are not transferable: cancellation does not include a copy of the site itself.
Ownership
You own your restaurant’s content, including menu, hours, descriptions, contact information, and uploaded media. Kitch owns the platform, its templates, code, branding, and design system. You have a license to use the rendered live page while subscribed; you may not republish or copy Kitch templates or rendered pages outside Kitch.
Custom domains
If you connect a domain you own, you remain its registrant and pay your registrar directly. Kitch hosts and routes traffic on the domain while you’re a customer. On cancellation, we remove our routing; you keep the domain.
Your content
You own your restaurant content. Kitch stores and publishes it to operate the service. We do not sell your restaurant data.
Social media integrations
Kitch offers optional connections to supported social platforms. By connecting an account you authorise Kitch to publish content on your behalf using the permissions required for the feature. You remain responsible for content published through Kitch and for complying with each platform's terms. You can disconnect connected accounts from your dashboard settings.
Changes
We may update the service and these terms over time. If a change materially affects active customers, we will make a reasonable effort to provide notice.
Questions · hi@getkitch.app