Legal
Privacy policy.
Effective January 1, 2026. Plain privacy notes for live restaurant pages and social publishing.
Sections
What we collect
When you submit a restaurant or work with Kitch, we collect the information needed to build and maintain the page: names, email addresses, restaurant details, menu information, hours, links, and update requests.
How we use it
We use that information to operate Kitch, build pages, publish updates, respond to requests, and improve the service. We do not sell restaurant or personal data.
Social media integrations (Meta & TikTok)
Kitch optionally connects to Instagram, Facebook, and TikTok so you can schedule and publish posts directly from your dashboard. When you connect a social account, we receive an OAuth access token from the platform and store it encrypted. We use this token only to publish content you explicitly schedule through Kitch. We request the minimum permissions needed: content publishing, basic profile information to identify the account, and page management where required by the platform. We do not read your followers, messages, or personal timeline. Access tokens are deleted when you disconnect the account or delete your Kitch account. You can revoke access at any time from your Instagram, Facebook, or TikTok app settings.
Data from Meta platforms
When you connect Instagram or Facebook via Kitch, we receive: your account name and profile ID (to identify the connected account), and an access token scoped to content publishing. We do not receive or store your personal Facebook profile data, friend lists, messages, or browsing activity. Data received from Meta is used solely to publish posts you schedule through Kitch. It is not shared with third parties and is not used for advertising.
Third parties
We use service providers for hosting (Vercel), database (Supabase), file storage (Vercel Blob), email, payments (Stripe), and social platform OAuth (Meta, TikTok). They receive only the information required to provide those services. We are not responsible for the privacy practices of Meta, TikTok, or Stripe — please review their privacy policies directly.
Cookies & analytics
We use essential cookies to keep you signed in and to operate the dashboard — these are required for the service to work. We also use Google Analytics to understand how Kitch is used, but only after you give consent through the cookie banner. If you decline, no analytics cookies are set and Google Analytics is not loaded. You can change your choice at any time by clearing the cookie banner consent stored in your browser; declining again stops analytics immediately.
Retention
We keep information while a page or account is active and for a reasonable period after cancellation for records, support, and legal compliance. Social OAuth tokens are deleted immediately upon account disconnection.
Your choices
You can ask us to correct, export, or delete information where legally and operationally possible. Email privacy@getkitch.app for privacy requests. To delete your data specifically collected via Facebook or Instagram Login, see our Data Deletion page.
Your rights under PIPEDA
Kitch is operated by Grid Agency Inc. in Canada and handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access the personal information we hold about you, ask us to correct it, and withdraw your consent to non-essential processing (such as analytics) at any time. We collect, use, and disclose personal information only for the purposes described in this policy, with your knowledge and consent. To exercise any of these rights, email privacy@getkitch.app and we will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
No advertising resale
Kitch is not in the business of selling customer data or building advertising profiles from restaurant submissions.
Contact
For privacy questions or requests: privacy@getkitch.app. For data deletion requests: hi@getkitch.app. Kitch is operated by Grid Agency Inc.
Questions · privacy@getkitch.app