FAQ
Questions. Plain answers.
Make money. Run the restaurant. Bring customers back.
The important product, pricing and setup answers before you decide if Kitch fits your restaurant.
Asked and answered
The important stuff.
Still unsure? Email us. A real person answers.
- 01What does Kitch do?
- Make money. Run the restaurant. Bring customers back. Kitch brings direct ordering, menu, staff, marketing, reviews and other restaurant work into one operating system, then gives you one place to tell Kitch what changed.
- 02Is Kitch free?
- No. Kitch is a paid restaurant operating product. Starter starts at 49/month in supported local currencies.
- 03When do I pay?
- Card required at checkout. Monthly and annual Starter both start with a 7-day trial. Stripe shows the exact price, tax, currency, and future charge date before you confirm. Cancel during the trial to avoid the first subscription charge.
- 04Is there a free trial?
- A card is required after you verify your email and confirm restaurant details. The trial applies to both monthly (default) and annual Starter billing. Stripe shows the exact amount, currency and charge date before you confirm. Cancel before the trial ends to avoid the subscription charge.
- 05What happens to my existing website?
- Nothing changes just because Kitch found your restaurant or built a private proof. Your current website stays where it is until you explicitly approve a Kitch site to go live. If you later connect your domain, you choose when to point it at Kitch.
- 06Do I keep my domain?
- Yes. A domain you already own stays yours. Kitch can host the restaurant on that domain while you subscribe, but Kitch does not take ownership of the domain.
- 07Will Kitch migrate my menu, hours and photos automatically?
- Once you are in your private Tell Kitch conversation, Kitch can use public restaurant information as evidence. Imported details stay source-attributed until you confirm or correct them. Kitch does not silently turn scraped information into owner-confirmed truth.
- 08Do I have to replace my POS?
- No just to see or start Kitch. Kitch POS and direct ordering are available in paid plans, but Kitch will not claim an existing POS is connected unless that integration is actually configured.
- 09Do I need a password to get started?
- Start with your email or Google and verify that the account is yours. Depending on the sign-in route, you can set a password for future sign-ins. Kitch asks for a card when you activate, not in a hidden step.
- 10Does Kitch give me a domain?
- No. Bring a domain you already own if you want a custom web address. Kitch does not sell or register domains.
- 11Does Starter include ordering?
- Starter includes the live menu, QR and Kitch POS. For new subscriptions direct online ordering starts on Kitch Orders (Commerce). Existing subscribers may retain prior ordering rights. Kitch's take-rate is 0% on eligible paid direct orders; standard processing fees still apply.
- 12What do Operator and Kitch Orders add?
- Operator adds supported social posting, review replies and Autopilot. Kitch Orders adds direct online ordering for new subscriptions, deeper customer and order insights and more Tickets.
- 13What if I need software Kitch doesn’t have?
- Ask Kitch before adding another restaurant app. Paid restaurants can send a Build request from inside Kitch. We check whether the job already exists, can be configured or connected using something you already have, or is a reusable restaurant workflow Kitch should consider owning. If it requires a paid third-party service, we surface that dependency and cost before you approve it. A Build request is product demand, not a guarantee of instant custom development.
- 14Can I use Kitch for multiple locations?
- Yes. Operator and Kitch Orders are priced per location. Control is custom for restaurant groups.
- 15Does Kitch change things without me?
- You stay in control. If something needs your approval or a connected account, Kitch waits until it is ready.
- 16Will my plan change as I use Kitch?
- Kitch assesses the features and restaurant requirements behind your requests. Consolidating systems requires Kitch Orders for one location, and Control may be needed for restaurant groups. Kitch POS remains in Starter; online direct ordering starts with Kitch Orders for new subscribers. A higher bill requires a separately authorised usage-based upgrade agreement or your specific approval of the plan and price.
- 17Do you offer refunds?
- New Kitch subscriptions and one-time purchases are non-refundable except where the law requires a refund or an earlier written guarantee still applies. Kitch may grant service credits for future invoices at its discretion. Restaurant guest-order refunds are separate.
- 18Can I cancel?
- Yes. Use the Billing portal to manage or cancel. If your plan includes a trial, cancel before it ends to avoid the first subscription charge. Special one-time offers, when available, use the terms shown with that offer.
Less admin. More good food.
Start with one restaurant.
Starter starts at 49/month in supported local currencies with a 0% Kitch take-rate on paid direct orders.