FAQ
Questions. Plain answers.
Make money. Run the restaurant. Bring customers back.
The important product, pricing and setup answers before you start Kitch.
Asked and answered
The important stuff.
Still unsure? Email us. A real person answers.
- 01What does Kitch do?
- Make money. Run the restaurant. Bring customers back. Kitch brings direct ordering, menu, staff, marketing, reviews and other restaurant work into one operating system, then gives you one place to tell Kitch what changed.
- 02Is Kitch free?
- No. Kitch is a paid restaurant operating product. Starter starts at 49/month in supported local currencies.
- 03When do I pay?
- After you confirm the restaurant, create your account and choose the plan you want, Stripe handles payment before Kitch activates the restaurant.
- 04Can I create my account with Google or email?
- Yes. Continue with Google uses your verified Google email. Or create a Kitch account with your email and password. Either way, new accounts continue through restaurant onboarding and payment before activation.
- 05Does Kitch give me a domain?
- No. Bring a domain you already own if you want a custom web address. Kitch does not sell or register domains.
- 06Does Starter include ordering?
- Yes. Direct ordering is available on paid Kitch plans, including Starter. Kitch takes 0% of direct orders. Standard payment-processing fees still apply.
- 07What do Operator and Kitch Orders add?
- Operator adds supported social posting, review replies and Autopilot. Kitch Orders adds deeper customer and order insights and more Tickets.
- 08What if I need software Kitch doesn’t have?
- Ask Kitch before adding another restaurant app. Paid restaurants can send a Build request from inside Kitch. We check whether the job already exists, can be configured or connected using something you already have, or is a reusable restaurant workflow Kitch should consider owning. If it requires a paid third-party service, we surface that dependency and cost before you approve it. A Build request is product demand, not a guarantee of instant custom development.
- 09Can I use Kitch for multiple locations?
- Yes. Operator and Kitch Orders are priced per location. Control is custom for restaurant groups.
- 10Does Kitch change things without me?
- You stay in control. If something needs your approval or a connected account, Kitch waits until it is ready.
- 11Can I cancel?
- Standard paid plans are monthly and can be cancelled. Your restaurant stays live through the billing period you already paid for, then goes offline when the subscription ends. Special one-time offers, when available, use the terms shown with that offer.
Less admin. More good food.
Start with one restaurant.
Starter starts at 49/month in supported local currencies with a 0% Kitch take-rate on paid direct orders.