Help
Kitch, explained simply.
Create your account. Show Kitch the restaurant. See the private proof before any card or public change. If you want it live, choose the plan that fits and continue securely.
- What is Kitch?
- Kitch learns your restaurant and helps you run it. Keep your website, menu, hours, promos, QR and direct orders together, then tell Kitch what changed instead of updating a pile of separate tools.
- How do I get started?
- Create your Kitch account first, then give Kitch the restaurant name, website or Instagram. Kitch prepares a private proof and nothing changes publicly. If you approve it, choose monthly or annual billing and continue to secure Stripe checkout.
- Do I need a password to get started?
- No. Start with your email. Kitch creates a bounded passwordless account so your restaurant setup can be saved before payment. After activation, you can set a password for future sign-ins.
- What are the plans?
- Starter starts at 49/month. Operator starts at 149/month per location. Kitch Orders starts at 299/month per location. Prices are shown in supported local currencies on the pricing page. Control is custom for restaurant groups.
- Is there a free trial?
- Yes, on annual billing. A card is required at activation, and the first annual charge happens after 7 days unless you cancel during the trial. Monthly billing has no trial and starts when checkout completes.
- Can customers order directly?
- Yes. Direct ordering is available on paid Kitch plans. Kitch takes 0% of direct orders. Standard payment-processing fees still apply.
- Can I use a QR code?
- Yes. Once your restaurant is active, the QR can point to your current menu and restaurant page. Update the restaurant without replacing the printed QR code.
- What happens to my existing website?
- Nothing changes when Kitch reads your restaurant or builds a private proof. Your current site stays where it is until you explicitly approve a Kitch site to go live.
- Can I use my own domain?
- Yes. You can connect a domain you already own on paid Kitch plans. The domain remains yours.
- Do I have to replace my POS?
- No. You can see Kitch and start with the restaurant without replacing an existing POS. Kitch only treats another system as connected when the integration is actually configured.
- What is the 30-day guarantee?
- If Kitch is not working for your restaurant within 30 days after your first paid charge, email hi@getkitch.app for a full refund of that first paid charge. The guarantee applies once per restaurant whether you chose monthly or annual billing. Annual billing has a 7-day trial before the first annual charge.
- How do menu and hour updates work?
- Use the dashboard or tell Kitch what changed. Update menu items, sold-out items, hours and promos without rebuilding the site.
- Can I cancel?
- Yes. Monthly plans can be cancelled anytime. Annual billing includes a 7-day free trial before the first annual charge; cancel during the trial to avoid that charge. An active restaurant stays live through any paid period you already have.
- Who owns my restaurant content?
- You own your restaurant content and uploaded media. Kitch owns the Kitch software, templates, code and design system.
Still stuck?
Email hi@getkitch.app. Tell us what you were trying to do and what happened.