Online pickup ordering for restaurants.
Put your menu online, let guests place and pay for pickup orders directly, and receive the order in Kitch. No phone call and no marketplace required.
Private proof first. No account or card before Kitch reads your restaurant.
Starter starts at 49/month in supported local currencies. Paid direct orders carry a 0% Kitch take-rate. Standard payment-processing fees still apply.
Kitch keeps direct ordering beside the menu and restaurant page. Current paid plans carry a 0% Kitch take-rate; standard payment-processing fees still apply.
Built for restaurant people, not software people.
Independent restaurants, cafes, bakeries, food trucks and small restaurant groups that want guests to place prepaid pickup orders directly instead of calling the restaurant or ordering through a marketplace.
The work is already happening.
Phone pickup orders interrupt service and are easy to mishear. Marketplace pickup can put another company between the restaurant and a guest who already knows where they want to order. Kitch gives the restaurant a direct pickup path from its own live menu, with online card payment through connected Stripe when payment readiness and ordering are enabled.
Start with what changed.
How online pickup ordering works
Guests open your restaurant website, menu or QR destination, choose what they want, and place a pickup order directly. When Stripe is connected and payment readiness is complete, they can pay online before pickup.
The order appears in Kitch so the restaurant can move it through the ordering and kitchen workflow without retyping a phone order.
Built for pickup, not another marketplace
Kitch is for restaurants that want a direct path for guests who already chose the restaurant. The restaurant keeps its own menu, website, QR and ordering experience together instead of sending every pickup customer through a third-party marketplace.
Kitch does not add a platform percentage to paid direct orders. Standard payment-processing fees still apply.
The menu and the order stay connected
Pickup ordering works from the same restaurant data as the live menu. When an item is unavailable or the menu changes, the customer restaurant experience can stay closer to what is actually true during service.
That matters because direct ordering is only useful when guests can trust what they are ordering and the restaurant does not need a second menu-maintenance workflow just for pickup.
A deliberately narrow ordering job
This page is about direct pickup ordering. It does not promise a delivery fleet, marketplace discovery or unverified table-side ordering. If those are the jobs you need, choose a product built and proven for them.
Kitch's job here is simpler: let guests order pickup directly from the restaurant, pay online when payments are ready, and get that order into Kitch.
The rest of the restaurant is here too.
Start with the job that hurts today. Kitch keeps the restaurant context with you when the next job shows up.
Restaurant website builder
Website, menu, hours and QR in the restaurant system.
Direct online ordering
0% Kitch take-rate on paid direct orders.
Restaurant scheduling
Schedules, availability, time off and time clock.
Social media scheduling
Draft, approve and schedule supported restaurant posts.
Google review management
Connected review workflows and replies you approve.
Restaurant management
Keep more of the operating day in one restaurant context.
Restaurant reporting
End-of-day reporting and restaurant performance context.
Do the homework before you buy software.
Get the facts.
- Can customers place pickup orders online?
- Yes. Kitch supports direct pickup ordering from the restaurant's live guest experience. Guests can choose items and place a pickup order without calling the restaurant.
- Can customers pay for pickup orders online?
- Yes, when the restaurant has connected Stripe and payment readiness is complete. Payment setup, payment readiness and ordering enabled are treated as separate states so ordering is only presented as live when the required setup is ready.
- Does Kitch charge commission on pickup orders?
- Paid direct orders carry a 0% Kitch take-rate. Standard payment-processing fees still apply.
- Where do pickup orders go?
- Pickup orders flow into Kitch's order and kitchen surfaces so the restaurant can handle fulfillment without re-entering a phone order.
- Can guests order from a QR code?
- A Kitch QR can send guests to the live restaurant experience. When ordering is enabled and ready, guests can use that experience to place a direct pickup order.
- Does Kitch provide delivery?
- This page is specifically about direct pickup ordering. Kitch does not position this flow as a delivery marketplace or delivery network.
- How much does restaurant pickup ordering cost with Kitch?
- Starter starts at 49/month in supported local currencies. Paid direct orders have a 0% Kitch take-rate, and standard payment-processing fees still apply.